Red Carpet Service is an educational program that helps front-line professionals:
- Discover tools to promote tourism,
- Practice skills to identify and respond to traveler needs, and
- Promote their community in a positive way.
It combines the basics of traditional customer service training while highlighting the unique needs of travelers and tourists. Participants who complete the training are "Red Carpet Service Certified."
- Red Carpet Service is an on-line training program.
It is self-paced and interactive, set up in 8 modular steps along a learning trail. Modules include video clips, interactive situations, web searches and more to help participants become aware of the impact of tourism in Nebraska and the importance of the front-line professionals opportunity to influence a positive visitor experience. Each module can be completed in about 15-30 minutes.
The on-line format provides an opportunity for on-going, individualized training so communities and businesses can improve their level of front-line service to travelers and tourists by training one person at a time.
- How do I access Red Carpet Service Online?
A community can subscribe to Red Carpet Service on-line. They then receive a password which allows any business or individual within that community to take the on-line training. The subscription can be renewed annually.
- Red Carpet Service Online Flyer
Download this flyer to spread the word in your town about this new user-friendly training!
The Red Carpet Service on-line homepage can be viewed at: http://redcarpetonline.unl.edu
- What are the benefits?
Red Carpet Service gives you:
- Increased understanding of the contributions tourists make to the local economy
- Improved customer service skills (giving directions, knowing where to find tourism information, awareness of local attractions and hidden treasures)
- Renewed appreciation for the important role of front-line professionals.
- Red Carpet Service history:
From November 2004 to January 2010, 515 people completed Red Carpet Service training that was offered in face-to-face settings in communities across Nebraska. The NEW on-line format was created because of requests to have the training available 24/7 to be used at the learner's convenience. In the first six months, more than 186 people have completed the on-line training.
By the end of 2010 we will have an initial impact summary based on feedback from on-line users. In the meantime, click here to view a detailed summary of impact resulting from face-to-face Red Carpet Service training.
- What people are saying:
"It's a great program. We're hoping every business in the community will participate -- especially front-line employees," - Convention and Visitors Bureau director
"I wanted to thank you for this wonderful training tool for our hotels. It's a wonderful resource for us!" - Hotel chain regional manager
"I think it's a great program!" - Tourism committee chair
"Very, very well done! Polished and professional." - Extension educator
"Well produced and easy to follow." - University professor
- For more information on Red Carpet Service training, contact:
Connie Francis
West Center 132C
1917 West 24th Street
Kearney NE 68849
Phone 308-865-8263
cfrancis1@unl.edu
Connie is pictured above.
Cheryl Burkhart-Kriesel
4502 Avenue I
Scottsbluff, NE 69361
308-632-1234
cburkhartkriesel1@unl.edu
